Description
The information and communication technologies (ICT) industry’s TL 9000 QMS standard, which is based on ISO 9001:2015, adds 84 specific detailed requirements onto the generic foundation of ISO 9001—and practically all of them are relevant outside the ICT world.
This presentation will explore many of them and show how an organization’s QMS could be strengthened by adopting them, as well as how an awareness of them could drive more value-added audits. Requirements in the areas of customer focus, external provider management, employee support, business continuity planning, quality planning, and design planning and control, among others, will be reviewed.
Because ISO 9001 is a generic quality management system standard intended for any type of organization and is arrived at by consensus—with over 100 national standards bodies participating—not all of the requirements dig very deep, or go into much detail. That’s why many industry sectors, such as aerospace, automotive and medical devices, have taken ISO 9001 and augmented it to create their own industry-specific standards. The ICT industry did the same nearly 20 years ago. The current release of its TL 9000 QMS standard, which is built on ISO 9001:2015, adds 84 specific detailed requirements onto the ISO 9001 foundation and practically all of them are relevant outside the ICT world.
This presentation will explore many of those additional requirements and show how an organization’s QMS could be strengthened by adopting them, as well as how an awareness of them could add value to the audit process. The requirements will be reviewed as they relate to the areas of customer focus, external provider management, employee support, business continuity planning, quality planning, design planning and control, product test and support, and performance analysis.
Expected Takeaways:
- A deeper understanding of the scope of ISO 9001:2015’s requirements
- Steps that can be taken to strengthen your organization’s QMS and business
- Opportunities to drive more value-added audits by recognizing “the requirements within the requirements”
