Dr. Nigel H. Croft has been actively involved in quality management since 1974, when he began his career in the British steel industry as a student apprentice, and is now recognized as one of the world's foremost experts in quality management and conformity assessment of management systems. He has been involved in ISO/TC176 (the ISO Technical Committee responsible for the ISO 9000 series of standards) since 1995, is currently serving as Chair of TC176/SC2 (the subcommittee responsible for the ISO 9001 and ISO 9004 standards), as Task Group Leader of the ISO/TC176 Brand Integrity Task Group for ISO 9001, and as a member of ISO’s Joint Technical Coordination Group for management system standards.
Dr Croft holds a first class honors degree in Natural Sciences from Cambridge University, England, and a Doctorate in Materials Science from Sheffield University. He is a Chartered Engineer and Chartered Quality Professional in the UK, a Fellow of the Chartered Quality Institute, an IRCA-registered principal auditor of quality management systems and a senior member of the American Society for Quality.
Among his many professional activities, he has held senior management positions and served as non-executive board member of a number of commercial and non-profit organizations in the quality and sustainability arena. He is a consultant for the United Nations Industrial Development Organization, and an adjunct professor of quality management at the College of Business, University of Northern Malaysia.
In 2017 Dr Croft was awarded the American Society for Quality’s Freund-Marquardt medal, “For his passion, dedication and leadership in the application of quality management principles to the development, promotion and implementation of quality management system standards on a global scale, for over 20 years”.
Many organizations are still preparing and adapting their quality management system to meet the September 2018 deadline for transition to ISO 9001:2015, and many certification bodies and auditors will be steeling themselves for the heavy workload that this will entail over the coming months. The degree of difficulty in meeting the requirements of the new version will depend heavily on the way in which the QMS was originally implemented—those organizations that had already embraced the requirements of ISO 9001:2008 and its underlying principles in a “wholesome” way are experiencing little difficulty in making the transition, while others (some of whom have not yet fully incorporated the idea of the “process approach” to management that was introduced as far back as the year 2000!) will be struggling. The same can be said of auditors!