Denise Robitaille

Denise Robitaille is the author of 13 books, including her latest: ISO 9001:2015 Handbook for Small and Medium-Sized Businesses.

She is chair of PC302 and an active member of USTAG to ISO/TC 176. She has participated internationally in standards development for over 15 years. She is a globally recognized speaker and trainer. Denise is a Fellow of the American Society for Quality and an Exemplar Global certified lead assessor and an ASQ certified quality auditor.

As principal of Robitaille Associates, she has helped many companies achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as auditing, corrective action, document control, root cause analysis, and implementing ISO 9001. Among Denise’s books are: The (Almost) Painless ISO 9001:2015 Transition, The Corrective Action Handbook, The Management Review Handbook, and 9 Keys to Successful Audits. She is a frequent contributor to The Auditor and other quality periodicals.

Sessions

Nine Keys to a Successful Audit

Executing a successful audit requires planning, good documentation, and skilled follow through. Learn the keys to completing an effective and sought-after audit.