Speakers

We’ve gathered the world’s leading auditing and standards professionals together in one place to give you the cutting-edge auditing and standards skills you need to succeed.

You can view each speaker’s bio below and links to the session or sessions they are presenting.

Dr. Nigel H. Croft

Keynote Session: The New Generation of Management System Standards

Dr. Nigel H. Croft has been actively involved in quality management since 1974, when he began his career in the British steel industry as a student apprentice, and is now recognized as one of the world’s foremost experts in quality management and conformity assessment of management systems. He has been involved in ISO/TC 176 (the ISO technical committee responsible for the ISO 9000 series of standards) since 1995, currently serving as chair of ISO/TC 176/SC2, the subcommittee responsible for the ISO 9001 and ISO 9004 standards, and as a member of ISO’s Joint Technical Coordination Group for management system standards.


John Knappenberger

Keynote Session: The Changing Face of Standards

John J. Knappenberger is president and CEO of the ANSI-ASQ National Accreditation Board (ANAB). Previously, he was vice president, quality and administration (sales and marketing, materials, and IT) at Dura Automotive Systems Inc. of Rochester Hills, Michigan. He joined the company, a manufacturer of automotive systems and modules, in December 1995. Knappenberger is a former chairman of the boards of directors for the Registrar Accreditation Board and RABQSA International (now Exemplar Global). A member of the American Society for Quality Control, Knappenberger served as president, treasurer, and chairman of the board of directors and as chairman of the society’s Automotive Division. Knappenberger earned a bachelor’s degree in history from Muhlenberg College in Allentown, Pennsylvania.


Andrew Baines

Keynote Session: Title Coming Soon

Andrew Baines is president and CEO of Exemplar Global. He has more than 30 years of work experience spanning the food industry, auditing and conformity assessment, and international business development. Living in New Zealand for the past 25 years, Baines is originally from the United Kingdom, where he graduated from Dundee University in Scotland with an honors degree in microbiology. Baines has global experience working in China, Southeast Asia, the Middle East, as well as North America and Europe. As global managing director of ASQ, Baines leads ASQ Global, which comprises regional service centers in South and North Asia, Latin America, the Middle East, and Africa, and leads the global team at ASQ headquarters in Milwaukee, Wisconsin.


Lance Coleman

Keynote Session: Auditor Soft Skills

Lance B. Coleman has more than 20 years of leadership experience in the areas of quality engineering, lean implementation, quality, and risk management in the medical device, aerospace, and other regulated industries. He has a degree in electrical engineering technology from the Southern Polytechnical University in Marietta, Georgia, and is an ASQ Senior Member. He is also a Certified Quality Engineer, Six Sigma Green Belt, Certified Quality Auditor, and Biomedical Auditor, and an Exemplar Global principal QMS auditor. Lance is chair of U.S. TAG to ISO/TC 302 and a voting member of U.S. TAG to ISO/TC 176 for quality management and quality assurance.


Jennifer Admussen

Session: Standards Development at ASQ

Jennifer Admussen has been the standards manager at ASQ since 2007. Prior to that she worked with the Audit Division as a community development administrator. Jennifer started her career in quality as an ISO coordinator at a job center that attained ISO 9001 certification. Her current roles include national TAG administrator and international secretary to ISO committees. She works with technical experts around the world to develop standards such as ISO 9001, ISO 9000, ISO 14001, and ISO 19011.


Sheronda Jeffries

Session: How Effective Is Third-Party Certification? Really?

Sheronda Jeffries is a program manager for Cisco Systems, where she is responsible for providing internal consulting support and training. She has more than 20 years’ experience serving as a third-party quality auditor and as a consultant to Fortune 500 companies, specializing in quality management systems implementation and auditing. Jeffries represents Cisco Systems at QuEST Forum, an industry collaboration of companies dedicated to ICT supply chain quality and performance. In addition, she is a Certified Quality Auditor, a senior member of ASQ, a charter member of ASQ’s Quality Audit Division, and an ASQ Audit Division Regional Councilor.


Patricia La Londe

Session: Future of Quality Professionals to Succeed

Patricia La Londe is an executive in supply chain management with expertise leading teams in all aspects of procurement and the supply chain, including supplier quality, global sourcing, mergers, acquisitions, divestitures, and integrations across diverse businesses. She’s been effective in developing a global sourcing organization for a large medical device company resulting in year-over-year cost reduction through strategic sourcing methodologies and reengineering, while ensuring regulatory compliance. Championed continuous improvement and developed alliances to create value through innovation and supplier partnerships. She holds Manager of Quality/Organizational Excellence (CMQ/OE), Certified Quality Engineer (CQE), and Certified Quality Auditor (CQA) certifications from ASQ. La Londe is also a Fellow of ASQ and has held multiple leadership roles with the organization.


Paul Palmes

Session: The Auditor’s Toolbox—Effective Process Auditing Methods and Techniques

Paul Palmes is principal consultant with Business Systems Architects Inc., in Fargo, North Dakota, and Prescott, Wisconsin. He is chairman of the International Technical Committee (TC) 176, subcommittee 1, which is responsible for the revision of ISO 9000 and chairman of the U.S. Technical Advisory Committee (TAG) to ISO/TC 176. He’s held positions as vice chair and membership chair within the U.S. TAG and represented the United States as lead delegate and working group secretary in the development of the international guidance standard, ISO 10014:2006—Quality Management Systems: Realizing Financial and Economic Value.


Denise Robitaille

Session: Coming Soon

Denise Robitaille, principal of Robitaille Associates, is the author of numerous books on various quality topics. She is an internationally-recognized speaker who brings years of experience in business and industry to her work in the quality profession. Robitaille is an active member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also an Exemplar Global-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of the ASQ. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control, and implementing ISO 9001.


Richard Saul

Session: Here Be Dragons: An Auditor’s Guide to Where They Lurk and How to Evade Them

Richard Saul is an Exemplar Global certified lead auditor and skill examiner for quality, environmental, and occupational health and safety programs. He has conducted more than 2,000 audits in Australasia, Korea, China, and India. He became a certified auditor with the China Certification and Accreditation Association in 2012. He has provided auditor training since 2006 and trained dozens of auditors. This experience has evolved into the delivery of consulting services, which he has offered since 2011.

Saul has published numerous articles and been a speaker at three World Quality Congresses in New Zealand and Canada. He holds a Master of Management degree and a graduate diploma in business, both from the University of Auckland.


David Solomon

Session: An Update on the Development of ISO 45001: The First International Standard for Safety Management Systems

David Solomon has worked in the building and construction Industry for more than 28 years in various capacities. He started as an apprentice, later undertaking numerous mid to senior management roles, providing him with the expertise to convey practical experience to theory. Solomon is a dual international ISQEM Safety Award winner 2015 and 2016, for his commitment and involvement in developing a positive safety culture in the building and construction Industry. He is also a Fellow of the International Safety Quality and Environment Management Association. Solomon is an Exemplar Global-certified OHS, Quality, and Environmental Lead Auditor. He has a sound knowledge of management systems; and designing and developing safety, quality, environmental, and integrated management systems to comply with ISO, and Australian standard, and New South Wales government guideline requirements.


Jeff Slotnick

Session: Quality Risk Assessment: An Auditor’s Perspective

Jeffrey A. Slotnick, CPP, PSP is an internationally known enterprise security risk consultant with more than 28 years of experience. He’s recognized as a thought leader and a critical architect in homeland security. As an ISO-credentialed lead auditor Slotnick is responsible for the some of the latest advancements in all hazards disaster resilience, organizational resilience management, standards development, resiliency information management processes, and enterprise security risk management.

Slotnick is focused on the professional development and training of security, law enforcement, and military personnel; the provision of exceptional security services, protective services, and all facets of enterprise security risk management. He is the owner of Setracon Inc.


Elisabeth Thaller

Session: Auditing the Process Approach and Risk-Based Thinking

Elisabeth Thaller has provided management system consulting, auditing, and training for the past 20 years. During this time, Thaller has coached private and government organizations on the implementation of diverse management system and conformity assessment standards, including ISO 17024 and ISO 17021.

Thaller is a member of the U.S. TAG to ISO/PC 302, Guidelines for auditing management systems, and is actively involved in the current review of ISO 19011. Thaller previously participated in the ISO/TC 176 STTG (ISO 9001:2015), ISO/TC 207 STTF (ISO 14001:2015), and ISO/CASCO/STTF (ISO 17021:2015).


Shauna Wilson

Session: The Vicissitudes of Remote Auditing

Shauna Wilson is president at Amazon Consulting Inc., where she consults in performance management, audits to multiple quality standards, and provides online certification preparation training for the quality discipline. She is an IRCA-certified QMS auditor and a leading expert for the past decade for eAuditing and auditing global supply chains. She has a master’s degree in performance management technologies. She has presented at ASQ international conferences since 2002, and her writings have been featured in Quality Progress, The Auditor Online, and ASTD’s InfoLine. Wilson is the social responsibility chair at the Portland ASQ section and serves as a U.S. expert for PC/TAG 302 ISO 19011—Auditing Management.