My payment is being rejected through the customer portal in Exemplar LINK. What do I do?

Firstly, check the way you have entered your credit card details complies with our system’s process (which is numerical only).

When entering the expiration date of your credit card, ensure only numerals are entered. For example: enter 1220 for December 2020 and not 12/20.

If you continue to have issues, you can get in touch with our Finance team. To do this, head to the ‘About Us’ tab in the top right hand corner of the homepage of our website. From the drop-down menu, select ‘Contact Us’ and click on ‘Payment & Billing Enquiries’ option in the ‘Enquiry Type’ section.