As part of our company name change to Exemplar Global, we are looking at ways in which we can improve our customer service and the various procedures that support the way we engage with you.
Part of this review has been to change the way we send out invoices and better describe what the invoice is for. As of 1 December 2013, customers will receive a reminder via email to pay for your annual instalment. The email reminder will be sent 2 weeks in advance, to make it a more timely reminder for you. This is your regular instalment payment as part of holding certification.
In order for you to remain certified and allow you to continue to offer your certification services, payment on or before the due date is required (as detailed in your certification terms). Payment can be made easily via credit card (Visa, MasterCard or American Express only) or direct deposit.
Customers that are due for recertification will follow the recertification procedures.
Thank you in advance for supporting this new change – Judy Hardie, Financial Controller at Exemplar Global