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Asia Pacific
Sydney
Email: info@exemplarglobal.org
Mailing Address:
PO Box 7198
Penrith South NSW 2750
Australia
The Americas
Milwaukee
Email: info@exemplarglobal.org
Mailing Address:
PO Box 602
Milwaukee, WI 53201-0602
USA
At Exemplar Global we are committed to providing customers with a fair and responsive system for handling and resolving complaints or Appeals. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in Exemplar Global, our register of certified professionals, our certified training providers and their services. If at any time you wish to lodge a complaint or appeal you may notify us by completing the online form or email to info@exemplarglobal.org. Exemplar Global Complaints & Appeals Procedure
Complaints Resolution
We will endeavour to assess, assign, investigate, and advise you of the outcome of a complaint within 28 days of receipt of such complaint. A copy of the form can be downloaded from the menu.
Code of Conduct
All certified professionals are bound to operate within the terms outlined in the Code of Conduct. A copy can be downloaded here. If a certified professional breaches the Code of Conduct the infraction should be addressed and cited against the code in the complaint lodged. As we require all professionals to sign this Code, the infraction is treated seriously and investigated with all due care and use of professional investigative processes.
Service Standards
Exemplar Global strives to achieve the highest level of customer service and quality as outlined in our Customer Charter. We encourage constructive feedback to ensure we will always work to a meet your expectations. If we are not meeting your expectations you have a right to tell us. Once received we will respond to you, investigate and return with the findings of our investigations. To provide this feedback please contact our Customer Relations Manager at info@exemplarglobal.org
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