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You can contact us via the following channels:

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Asia Pacific



Mailing Address:
PO Box 7198
Penrith South NSW 2750

The Americas



Mailing Address:
PO Box 602
Milwaukee, WI 53201-0602


Please ensure you have read all of the necessary information on the ‘Complaints & Appeals Information’ tab prior to submitting your feedback.

At Exemplar Global we are committed to providing customers with a fair and responsive system for handling and resolving complaints or Appeals. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in Exemplar Global, our register of certified professionals, our certified training providers and their services.

If at any time you wish to lodge a complaint or appeal you may notify us by completing the online form or by lodging a paper form with us and posting or faxing it to your nearest Exemplar Global principal office.

Exemplar Global Complaints Procedure Exemplar Global Appeals Procedure Exemplar Global Complaints Form

Complaints Resolution

We will endeavour to assess, assign, investigate, and advise you of the outcome of a complaint within 28 days of receipt of such complaint. A copy of the form can be downloaded from the menu.

Code of Conduct

All certified professionals are bound to operate within the terms outlined in the Code of Conduct. A copy can be downloaded here. If a certified professional breaches the Code of Conduct the infraction should be addressed and cited against the code in the complaint lodged. As we require all professionals to sign this Code, the infraction is treated seriously and investigated with all due care and use of professional investigative processes.

Service Standards

Exemplar Global strives to achieve the highest level of customer service and quality as outlined in our Customer Charter. We encourage constructive feedback to ensure we will always work to a meet your expectations. If we are not meeting your expectations you have a right to tell us. Once received we will respond to you, investigate and return with the findings of our investigations. To provide this feedback please contact our Customer Relations Manager at

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