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Many organizations are still preparing and adapting their quality management system to meet the September 2018 deadline for transition to ISO 9001:2015, and many certification bodies and auditors will be steeling themselves for the heavy workload that this will entail over the coming months. The degree of difficulty in meeting the requirements of the new version will depend heavily on the way in which the QMS was originally implemented—those organizations that had already embraced the requirements of ISO 9001:2008 and its underlying principles in a “wholesome” way are experiencing little difficulty in making the transition, while others (some of whom have not yet fully incorporated the idea of the “process approach” to management that was introduced as far back as the year 2000!) will be struggling. The same can be said of auditors!
The first part of this presentation will look at the key challenges that organizations and auditors will have to face during the final stages of the transition.
But is certification to ISO 9001 alone enough for an organization to survive in today’s fast-moving competitive market? The second part of the presentation will show how the soon-to-be published revision of the ISO 9004 Guidance standard can help organizations move from a “narrow quality” approach (focusing primarily on product or service quality) to one of broad organizational quality. This mean addressing the various dimensions of quality along the value chain and providing top management with confidence that its strategies are not only consistent with its vision and mission, but are being effectively deployed throughout the organization.
ISO 9004 also includes a self-assessment model that can be used to monitor system maturity and prioritize improvement activities.