Latest News

Global Audits and Auditor Competence

Performing global audits or international audits can be tricky. Culture, trust, risk, error, and competence are key factors in these situations, and they can determine if an accurate outcome is delivered. A recent business negotiation led me to consider just how reliable audits are when performed globally or internationally. During the negotiation what seemed to […]

How to Improve Customer Service in Your Business

By Michelle Tolhurst We constantly hear about businesses delivering poor customer service, whether it’s a product that didn’t meet expectations, late delivery of a product, unreturned emails, or a no show for appointments—the list goes on. Bad customer service will affect your businesses reputation, customer loyalty, and in turn your profits. We all get busy […]

ASQ, Exemplar Global Enhance Collaboration

Exemplar Global and ASQ have bolstered their partnership, setting a foundation poised to deliver an enhanced customer experience and offering a more comprehensive and integrated suite of products, services, and solutions for individuals and organizations worldwide. Exemplar Global provides career pathways and professional success to individuals through personal certification, training and credentialing services. Its parent […]

Revised version of ISO 13485 Medical devices

The revised version of ISO 13485 Medical devices—Quality management systems—Requirements for regulatory purposes—has now been published by the International Organization for Standardization. To reflect changes in the current standard—ISO 13485:2016—Exemplar Global has updated the competency unit and exam profile. These new documents can be found on the My Exemplar website and are available for download. […]

Quality for the Service Industry—Lessons from the Sharing Economy

How are quality practices being adopted into sharing economy services and what risks do consumers face by participating in industries that aren’t regulated? We live in an age where the ideas of an individual can be rapidly shared, supported, and funded by an insatiable audience. I’m talking specifically about off-beat, nontraditional service provisions. Here lies […]

Social Listening: the Art of Listening in Social Media

by Michelle Tolhurst Social media has grown to become the number one activity on the internet. The increase in social media interactions means that people are now talking about anything and everything in the public domain. With this in mind, is your business listening to your customers? Customers may not always respond directly to your […]

ISO 22000: An Update on the Revision

ISO 22000, the international food safety management system (FSMS) standard, is the latest standard to move through ISO’s revision process. Here is some important information about the standard, including the current status of the revision and an update on when the revised standard is expected to be released. What is ISO 22000? The overall aim […]

Exemplar Global Transfers Aerospace Certifications to Probitas Authentication

Exemplar Global has made a strategic decision to discontinue aerospace auditor authentication activities effective February 29, 2016. We have arranged for aerospace auditor certification(s) to be transferred to Probitas Authentication, an Americas Aerospace Quality Group Registration Management Committee (AAQG RMC)-approved Auditor Authentication Body (AAB) and Training Provider Approval Body (TPAB). Probitas Authentication is located in […]

ISO 45001 Is Coming…

The introduction of ISO 45001, the new occupational health and safety (OH&S) management system standard, is fast approaching. Heralded to combat the issue of occupational injuries and promote a safer working environment, ISO 45001 will enable organizations to better manage their OH&S risks and improve their OH&S performance. To clarify facets of the new standard, […]

Raising the Profile of the Professional Certified Auditor

I recently received an email asking, “Why is it possible for doctors, dentists, engineers, and lawyers to obtain university qualifications, register with relevant boards, and then enter private practice, yet it isn’t possible for management system auditors to do the same?” It’s a valid point. Why are management system auditors perceived as having a lesser […]