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2016 Baldrige Winners Announced

The winners of the 2016…

The winners of the 2016 Malcom Baldrige National Quality Award comprise two small businesses and two health care organizations.
The award—which is the United States’ highest presidential honor for sustainable excellence through visionary leadership, organizational alignment, systemic improvement, and innovation—represents four states. This includes the first award recipient from Idaho and four distinctly different operations, including the first winner from the long-term care and rehabilitation field, and the first award recipient from the textile industry since 1989.
The 2016 Baldrige Award recipients—listed with their category—are:

  • Momentum Group of Irvine, California (small business)
  • Kindred Nursing and Rehabilitation Center- Mountain Valley, of Kellogg, Idaho (health care)
  • Memorial Hermann Sugar Land Hospital of Sugar Land, Texas (health care)
  • Don Chalmers Ford of Rio Rancho, New Mexico (small business)

“This year’s honorees are trailblazers in innovation, small business, health care, and sustainable textiles,” says Penny Pritzker, U.S. Commerce Secretary. “Their visionary leadership is helping to power the economy and increase our ability to compete globally. The Commerce Department proudly supports these four outstanding organizations for their unwavering commitment to performance excellence and their dedication to always reaching higher.”
The Commerce Department’s National Institute of Standards and Technology (NIST) manages the Baldrige Award in cooperation with the private sector. An independent board of examiners recommended this year’s Baldrige Award recipients from a field of 34 applicants after evaluating them in the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis, and knowledge management, work force, operations; and results. There are six categories for the award: manufacturing, service, small business, health care, education, and nonprofit (including government agencies).
Achievements by the 2016 Baldrige Award winners include:

  • New employees at Don Chalmers Ford (DCF) are mentored by senior leaders and work with the general manager using the firm’s “How I Connect” guide that aligns each individual’s role to the company’s core values and to delivering the “DCF Experience.” This has helped increase the retention rate of sales consultants from 56.3 percent in 2011 to 71.4 percent in 2015, and increase gross profit by 13 percent for 2012-2015. Both marks are significantly higher than the national averages of 26 percent and 8.4 percent, respectively.
  • In support of its core value of “bettering the world around us,” Momentum Group was the first in its industry to offer a full textile product line of reduced environmental impact fabrics. In just over two decades, Momentum Group’s sales have grown more than 400 percent and have outperformed the industry for 19 years out of the 22 that the firm has been in business.
  • For seven consecutive years, Kindred Nursing and Rehabilitation Center—Mountain Valley has achieved a five-star quality rating—the highest possible—from the Centers for Medicare and Medicaid, a ranking designed to help potential residents, families, and caregivers compare nursing homes. Less than one percent of 15,600 skilled nursing facilities nationwide received the five-star rating over that period of time.
  • Memorial Hermann Sugar Land Hospital ranks among the top 10 percent nationally for a number of performance metrics, including emergency center arrival-to-discharge time, compliance with regulations to reduce medication errors, bed turnaround times, radiology and laboratory result turnaround times, and the use of computerized physician order entry.

 

 

 

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Guidance for SMEs Using ISO 9001 for Quality Management Just Released

ISO’s essential guide for small…

ISO’s essential guide for small and medium enterprises (SME) wishing to implement a quality management system (QMS) has just been updated, providing practical advice and concrete examples tailored specifically for small businesses.

ISO 9001:2015 for Small Enterprises  What to do? has just been updated to align with the newly revised version of one of ISO’s most popular standards, ISO 9001, Quality management systems – Requirements, updated in 2015.

The handbook was written by a group of experts from ISO/TC 176/SC 2, the technical subcommittee that developed ISO 9001:2015, and features useful information on everything from how to get started right through to guidance for those who choose to seek certification. It includes practical advice on the different ways of approaching a QMS as well as detailed guidance on each element of ISO 9001:2015.

Click here to preview the handbook.

Nigel Croft, Chairman of ISO/TC 176/SC 2, said: “This handbook recognizes that small businesses have different needs and challenges compared to large organizations, with different ways of working and often with limited resources. This handbook offers tailored advice to help them implement a quality management system that can truly be useful, and help them to improve their overall business performance.”

“It includes a step-by-step guide to implementing a QMS, providing sector-specific examples for different types of small businesses, such as consultancies, manufacturers, and distributors.”

ISO 9001:2015 for Small Enterprises  What to do? also provides a clear explanation of what a QMS is and how it can help organizations improve the quality of the work they do and the products and services they deliver, thereby improving the confidence of their customers and other stakeholders.

ISO 9001 is one of the world’s most widely used QMS standards, with over one million organizations certified to it in over 170 countries around the world.

ISO 9001:2015 and ISO 9001:2015 for Small Businesses  What to do? are available for purchase from your national ISO member and the ISO Store.

This article has been republished in full with permission from ISO.

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