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ANSI Seeks Comments on Integrating a Business Excellence Framework with Management System Standards

The International Organization for Standardization…

The International Organization for Standardization (ISO) has circulated a proposal to study how to integrate a business excellence framework with management system standards. Those interested in commenting on the proposal have until March 4 to submit their comments to American National Standards Institute (ANSI).

The Standards Council of Canada (SCC) submitted the proposal to ISO, which states that organizations simultaneously implementing management systems with business excellence frameworks are often challenged by lack of alignment. This is due to multiple factors, including organizational design and structure, responsibilities matrix, contextual understanding of the linkages and interdependencies, silo mentality, and turf protection.

The proposal reads: “‘Guidelines on Integrating a Business Excellence Framework with ISO Management System Standards’ will provide the roadmap on integrating the national/international business excellence frameworks with management system standards, for enhancing organizational efficiency, facilitating effective decision-making, and promoting transparency, innovation, and continuous improvement.”

The field of work will exclude the development of an ISO business excellence standard and/or development of ISO management system standards. Instead, it will focus on the integration aspects, available best practices, and provision of useful practical tips for better organizational management.

Relevant stakeholders would include industry and commerce in large industry, SMEs, government, standards application businesses, and nongovernmental organizations, among others.

All interested stakeholders are invited to review the proposal, which includes the full listings of relevant documents at the international, regional, and national levels, as well as affected stakeholder categories that may benefit from or be impacted by the proposed standard.

Please submit comments to Steven Cornish, ANSI senior director of international policy (scornish@ansi.org), by close of business on Friday, March 3, 2017. Based on the input received, the ANSI ISO Council will then be asked to approve an ANSI position and comments to be submitted to ISO before its April 12, 2017, deadline for voting on this proposal.

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ASQ Manufacturing Survey: Confidence in the Supply Chain Returns

Despite 83 percent of manufacturers…

Despite 83 percent of manufacturers being adversely affected by supplier inability to meet their needs in the past, only one third anticipate a parts or services shortage in 2017, according to ASQ’s 2017 Manufacturing Outlook Survey.

More than 1,125 manufacturing professionals from around the world responded to ASQ’s 2017 Manufacturing Outlook Survey, which was conducted online in November and December. Survey respondents represented a multitude of industries including aerospace, automotive, food, and medical devices.

According to the survey, 66 percent of manufacturers expecting a problem with suppliers are working closely with providers to resolve issues, while 35 percent are working with their suppliers’ competitor. Some manufacturers are stockpiling parts, while others are expanding their operations to create the necessary parts themselves.

ASQ Chair Pat La Londe said supply chains play a critical role in manufacturing, and companies simply can’t risk being without the necessary material they need to be successful.

“Companies need to carefully consider multiple options when faced with a shortage of materials or suppliers that can’t meet their needs,” La Londe said.

In addition to questions about their organization’s supply chain, the annual Manufacturing Outlook Survey also asked respondents about their financial outlook for 2017. Close to 72 percent of respondents said they expected an increase in their company’s revenue in 2017. Furthermore, 74 percent said they expected salary increases in 2017—up from 61 percent in the 2016 survey—and 46 percent said they expect their company to increase staff, compared with 37 percent last year.

While respondents are confident their companies will increase revenue, the top hurdle facing organizations continues to be the economy. More than 36 percent of respondents cited the economy as their greatest hurdle in 2017, down from 40 percent of respondents in last year’s survey.

Around 30 percent of respondents said the shortage of skilled workers will be their greatest challenge, followed by regulatory issues at 15 percent. Uncertainly about the government’s direction with a new president, global trade issues, and decreased demand for their products were identified as other areas of concern.

Only seven percent of respondents said a shortage of necessary parts is their greatest obstacle. In fact, respondents are satisfied with the quality and availability of materials, with 68 percent of respondents saying quality is the most important factor when considering suppliers. When suppliers are unable to provide the necessary materials, respondents said “don’t put all your eggs in one basket.” Openly communicate with suppliers to determine any potential risks, and have back-up plans—and back-up suppliers—to alleviate supply chain disruptions.

The survey also revealed that 59 percent of respondents said their organizations have formal processes to address supply chain risk, whereas 28 percent do not, and 13 percent aren’t sure.

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ISO/IEC 27004 to Measure Information Security Effectiveness

Newly updated ISO/IEC 27004:2016, Information technology – Security…

Newly updated ISO/IEC 27004:2016, Information technology – Security techniques – Information security management – Monitoring, measurement, analysis and evaluation, provides guidance on how to assess the performance of information security management system standard ISO/IEC 27001.

ISO/IEC 27004:2016 explains how to develop and operate measurement processes, while also assessing and reporting the results of a set of information security metrics.

Replacing the 2009 edition of the standard, ISO/IEC 27004:2016 has been updated and extended to align with the revised version of ISO/IEC 27001 to provide organizations increased value and confidence.

Edward Humphreys, convenor of the working group that developed the standard,  said cyber attacks are among the greatest risks an organization can face.

“This is why the much improved version of ISO/IEC 27004 provides essential and practical support to the many organizations that are implementing ISO/IEC 27001 to protect themselves from the growing diversity of security attacks that business is facing today,” Humphreys said.

ISO/IEC 27004:2016 details how to construct an information security measurement program, select what to measure, and operate the necessary measurement processes. The standard also includes examples of different types of measures, and how to assess their effectiveness.

Benefits of implementing ISO/IEC 27004 include:

  • Increased accountability
  • Improved information security performance and ISMS processes
  • Evidence of meeting the requirements of ISO/IEC 27001, applicable laws, rules, and regulations

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Feedback Sought on International Consumer Product Information Guide

The American National Standards Institute (ANSI) is…

The American National Standards Institute (ANSI) is seeking feedback on the latest revision of ISO/IEC Guide 14, Product Information for Consumers.

ISO/IEC Guide 14 provides general principles intended to make it easier for consumers to effectively compare products or services before buying them. The primary purpose of the guide is to advise those responsible for drafting national or international standards what information prospective purchasers require and expect. Additionally, the guide may assist those who write purchase information, such as suppliers, as well as enforcement authorities.

Although the draft guide doesn’t address conformity assessment, it does include the following changes from the second edition:

  • An improved scope and introduction
  • Inclusion of new purchase information labeling tools
  • Relationship with ISO/IEC Guide 37, Instructions for use of consumer products and ISO/IEC Guide 41, Consumer needs in packaging
  • Consideration of vulnerable persons’ product information needs
  • Addition of information on recycling and used goods
  • Improved treatment of risk, sustainability, and privacy issues
  • Addition of new clauses on performance and conditions of use and dependability considerations
  • Deletion of purchase information bodies and purchase information systems

Click here to view the draft of ISO/IEC Guide 14 on Product Information for Consumers. 

Relevant stakeholders are invited to send comments on the draft by close of business January 6 to ANSI Senior Director of International Policy Steven Cornish at scornish@ansi.org.

Based on the input received, the ANSI ISO Council will be asked to approve an ANSI position and submit its comments to ISO before its April 7 deadline.

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U.S. Representation Sought for Automation Standards Development

As a result of the…

As a result of the rapid expansion of industries that rely on automation, the International Organization for Standardization’s Technical Committee 184, Automation systems and integration (TC 184), requires additional expertise.

As the U.S. member body to ISO, the American National Standards Institute is seeking additional U.S. participants with expertise reflecting the diverse nature of the committee to work within the ANSI-accredited U.S. Technical Advisory Group to ISO TC 184. The committee and its subcommittees work on a variety of standards related to automation, especially in areas involving manufacturing systems and integration.

Examples of the required expertise include experts who represent smart manufacturing and enterprise resource planning.

ISO TC 184 has developed a strategic business plan to highlight how its standards add value, including:

  • More efficient and effective capture, organization, and expression of the requirements for integration and operation of physical, human, and IT elements. Reduced cost of implementing the required technologies in a combined e-manufacturing and e-business environment.
  • The ability to adapt to changing business requirements by addressing the capabilities needed for enterprises to quickly respond and adapt to new supply chain demands and to flexibly configure their human, physical, and information resources to support continuous product and process improvements. TC 184 standards facilitate changes to the configuration of system elements while retaining the investment in individual elements.

Currently, stakeholders involved in ISO TC 184 standards development represent a diverse range of industries including automotive, aeronautics, space and defense, and electrical device sectors, along with leading IT companies, research institutes, trade associations, consortia, and academia. Twenty countries, including the United States, participate in the TC, which has published more than 800 standards since its creation in 1983.

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What to Expect From the ISO 19011 Revision

By Elisabeth Thaller This year…

By Elisabeth Thaller

This year the International Organization for Standardization (ISO) approved a project to revise ISO 19011:2011—Guidelines for auditing management systems. ISO Project Committee PC 302 was established with experts from numerous countries to revise the standard. The first of four plenary meetings was held during the second week of November in Orlando, Florida.

While it is too soon to say exactly what the new revision of ISO 19011 will look like, here is a brief overview of the most relevant topics that were discussed at the first meeting.

Terms and definitions: ISO 19011 isn’t a management system standard, therefore it’s not required to use the same terminology as other standards. However, it was decided that it’s in the interest of users of the standard that the terms and definitions be aligned with the high-level structure in Annex SL of the ISO directives. One example is the use of the term “documented information,” which will be integrated in ISO 19011 whenever possible.

Risk and risk-based thinking: The committee decided that it’s not necessary to include a new section about risk. However, the concepts of risk and opportunities will be included throughout the standard as applicable.

Remote auditing: The main idea and argument to justify the need to include remote auditing in the revision was that some companies only exist virtually, or that some or all information may not be stored in a physical location. The committee decided that an audit is an audit, no matter where it’s completed. Therefore, there are different tools and methods that can be used—remote auditing being one of them.

Small and medium enterprises (SME): It was determined that it’s not necessary to include a specific section regarding SMEs because the language used in the standard should be generic enough to apply to any type of organization and audit. If any specific guidance is needed for SMEs, it may be included within an annex or notes.

Audit team competence: ISO 19011 and ISO 17021 are compatible and will remain this way. There will be some changes to reflect current challenges regarding auditor and audit team competence—in particular in relation to risk, combined audits, and auditing clauses 4.1, 4.2, and 4.3 of the high-level structure, along with remote auditing.

In summary, we can expect the revision of ISO 19011 to be better aligned with the terminology, business practices, and audit needs of current times. The revision will incorporate concepts such as risk-based thinking and remote auditing, and will also include updated terminology and auditor competence requirements. This will provide a contemporary approach to complex organizational structures and audits.

About the author

Elisabeth Thaller has provided management system consulting, auditing, and training for the past 20 years. During this time, Thaller has coached private and government organizations on the implementation of diverse management system and conformity assessment standards, including ISO 17024 and ISO 17021.

As a contracted evaluator with Exemplar Global, Thaller has performed training provider and course certification audits in the US, Europe, Mexico, and South America.

Thaller is a member of the US TAG to ISO/PC 302 Guidelines for auditing management systems and is actively involved in the current review of ISO 19011. Thaller previously participated in the ISO/TC 176 STTG (ISO 9001:2015), ISO/TC 207 STTF (ISO 14001:2015), and ISO/CASCO/STTF (ISO 17021:2015).

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Awards Program to Promote ISO 50001

An awards program has been…

An awards program has been created to recognize organizations that are transforming their businesses through ISO 50001, which applies to energy management systems certification.

The Energy Management Leadership Awards program was established by The Clean Energy Ministerial (CEM)—a global forum consisting of 24 countries and the European Commission.

The awards aim to raise global awareness of the benefits of energy management and accelerate uptake of the management system to support corporate, national, and global climate goals.

Industrial, commercial, and public-sector companies or facilities that hold a valid, third-party-verified ISO 50001 certificate are eligible to enter. To enter, organizations are required to submit a case study that describes their energy management experience and the benefits of doing so. The entries will be evaluated by an independent panel of international experts.

The winning organizations will be recognized in 2017 during the Clean Energy Ministerial meeting in China, which will host energy ministers and corporate leaders from around the world.

Each organization to submit a qualifying entry will receive an Energy Management Insight Award for helping to build global insight on the benefits of energy management systems. The top-ranking submissions from each country will also be shared with the appropriate governments.

Click here to learn more about the CEM Energy Management Leadership Awards. The deadline for submissions is January 24, 2017.

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New ISO Technical Specification to Improve Animal Welfare

New ISO technical specification ISO/TS 34700:2016, Animal welfare…

New ISO technical specification ISO/TS 34700:2016, Animal welfare management – General requirements and guidance for organizations in the food supply chain aims to ensure the welfare of farm animals across the supply chain.

ISO/TS 34700 will help the food and feed industry develop an animal welfare plan that aligns with the principles of the World Organization of Animal Health (OIE) Terrestrial Animal Health Code (TAHC). The standard is the culmination of a joint effort between ISO and the OIE following the signing of a cooperation agreement in 2011.

The technical specification intends to support the implementation of relevant practices to ensure animal welfare in livestock production systems, and will allow business operators in the food supply chain to demonstrate their commitment to animal welfare management.

The working group in charge of developing ISO/TS 34700, ISO/TC 34 WG 16, comprised more than 130 experts representing all regions of the world. The group included strong participation from developing countries and a range of stakeholders including private sectors, competent authorities, and nongovernmental organizations.

Dr. François Gary, convenor of ISO/TC 34 WG 16,  said the first beneficiaries of ISO/TS 34700 will be business operators in the animal production food chain including farmers, livestock transport companies, and slaughterhouses.

“By creating a common vocabulary and a common approach to animal welfare management, this ISO technical specification will improve the needed dialogue between suppliers and customers within the food supply chain, especially between primary production and processing operators,” Gary said. “This will be a business-to-business tool.”

ISO/TS 34700 will serve as a helpful tool for the private sector and competent authorities alike to clear up discrepancies in the regulatory framework. Retailers, consumers, and NGOs with an interest in animal welfare protection will be indirect beneficiaries of ISO/TS 34700 as business operators demonstrate their animal welfare commitment.

OIE Director General Dr. Monique Eloit said ISO/TS 34700 will provide an important framework to support the implementation of the OIE’s international standards for animal welfare around the world.

“Consistent implementation of humane and ethical rearing conditions for animals provides certainty for farmers and producers, and confidence for consumers,” Eloit said.

ISO/TS 34700 will undergo systematic review in three years.

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Revision of Core Aerospace Standards Complete

The International Aerospace Quality Group…

The International Aerospace Quality Group (IAQG) has published AS9110:2016 and AS9120:2016, completing the revision of the core aerospace standards.

AS9110 Aerospace Management System for Maintenance, Repair and Overhaul Stations outlines specific requirements that are significant for the maintenance of commercial, private, and military aircraft. AS9110 certification provides an additional layer of control, but does not replace regulatory oversight or customer monitoring.

AS9120 Aerospace Management Systems for Stockist Distributors addresses the chain of custody, traceability, control, and availability of records. AS9120 is applicable to organizations that resell, distribute, and warehouse aircraft parts and other aerospace components.

To drive effective operations in increasingly complex environments, the revision of these standards incorporates the essential changes made to ISO 9001:2015 and additional aerospace, space, and defense stakeholder requirements.

Updates to the AS9100 standards are designed to:

  • Link to the latest version of ISO 9001.
  • Adapt to a changing world.
  • Enhance the ability of an organization to satisfy its customers.
  • Create a consistent foundation for the future.
  • Reflect the increasingly complex environments in which organizations operate.
  • Ensure the standards reflect the needs of all interested parties.
  • Integrate with other management systems.

Organizations currently certified to AS9100, AS9110, or AS9120 will need to successfully transition to the relevant 2016 revision by September 2018.

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2016 Baldrige Winners Announced

The winners of the 2016…

The winners of the 2016 Malcom Baldrige National Quality Award comprise two small businesses and two health care organizations.
The award—which is the United States’ highest presidential honor for sustainable excellence through visionary leadership, organizational alignment, systemic improvement, and innovation—represents four states. This includes the first award recipient from Idaho and four distinctly different operations, including the first winner from the long-term care and rehabilitation field, and the first award recipient from the textile industry since 1989.
The 2016 Baldrige Award recipients—listed with their category—are:

  • Momentum Group of Irvine, California (small business)
  • Kindred Nursing and Rehabilitation Center- Mountain Valley, of Kellogg, Idaho (health care)
  • Memorial Hermann Sugar Land Hospital of Sugar Land, Texas (health care)
  • Don Chalmers Ford of Rio Rancho, New Mexico (small business)

“This year’s honorees are trailblazers in innovation, small business, health care, and sustainable textiles,” says Penny Pritzker, U.S. Commerce Secretary. “Their visionary leadership is helping to power the economy and increase our ability to compete globally. The Commerce Department proudly supports these four outstanding organizations for their unwavering commitment to performance excellence and their dedication to always reaching higher.”
The Commerce Department’s National Institute of Standards and Technology (NIST) manages the Baldrige Award in cooperation with the private sector. An independent board of examiners recommended this year’s Baldrige Award recipients from a field of 34 applicants after evaluating them in the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis, and knowledge management, work force, operations; and results. There are six categories for the award: manufacturing, service, small business, health care, education, and nonprofit (including government agencies).
Achievements by the 2016 Baldrige Award winners include:

  • New employees at Don Chalmers Ford (DCF) are mentored by senior leaders and work with the general manager using the firm’s “How I Connect” guide that aligns each individual’s role to the company’s core values and to delivering the “DCF Experience.” This has helped increase the retention rate of sales consultants from 56.3 percent in 2011 to 71.4 percent in 2015, and increase gross profit by 13 percent for 2012-2015. Both marks are significantly higher than the national averages of 26 percent and 8.4 percent, respectively.
  • In support of its core value of “bettering the world around us,” Momentum Group was the first in its industry to offer a full textile product line of reduced environmental impact fabrics. In just over two decades, Momentum Group’s sales have grown more than 400 percent and have outperformed the industry for 19 years out of the 22 that the firm has been in business.
  • For seven consecutive years, Kindred Nursing and Rehabilitation Center—Mountain Valley has achieved a five-star quality rating—the highest possible—from the Centers for Medicare and Medicaid, a ranking designed to help potential residents, families, and caregivers compare nursing homes. Less than one percent of 15,600 skilled nursing facilities nationwide received the five-star rating over that period of time.
  • Memorial Hermann Sugar Land Hospital ranks among the top 10 percent nationally for a number of performance metrics, including emergency center arrival-to-discharge time, compliance with regulations to reduce medication errors, bed turnaround times, radiology and laboratory result turnaround times, and the use of computerized physician order entry.




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